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Parent General Information

Visitor Policy

Only Mums and Dads can visit.  Parents, you are welcome to be with your baby any time, but we would ask you to respect our request that refrain from visiting and phoning the unit between 7:30- 8:30am and 7:30-8:30pm, to facilitate staff change over and report time.

Access/Entry to unit is via buzzer outside. Please only press the buzzer once and be patient while we answer as we are caring for your baby and other babies.

Ward Rounds

There are ward rounds in Neo Natal Intensive Care Unit (NICU) and Special Care Baby Unit (SCBU) at 9am each morning and at 4pm each afternoon approximately. To ensure privacy and confidentiality, we ask you to leave the unit during the medical rounds. There is a seated area outside the door of the SCBU. We will call you into the unit when the medical round comes to your baby so you can meet and talk to your baby’s doctors.

Hand Hygiene

One of the most important thing you can do for your baby is performing hand hygiene.  Please click herefor further guidelines.


Please take time to have a break. Parents can avail of meals at reduced prices in the main canteen in CUH. Please ask the staff looking after your baby for the appropriate requisition form.

Car Parking Passes

A 3-day or 7-day discount on car-parking is available for parents of babies in the Neonatal Unit. Please ask the staff looking after your baby to give you the required form, which you can then take to the security desk in the entrance area on the first floor.


Photographic reminders of your baby are very important to you. Please feel free to take photos of your own baby, but we would ask you not to photograph other babies, families or staff.

Mobile Phones

We ask you not to use your mobile phone in the NNU. If you need to use your phone please step outside of the NNU. If you need to use you phone for photographs please ensure it is switched to silent. We ask you to clean your phone with a disposable wipe after each use. You may see some staff using phones for medical and emergency reasons.

Newborn Hearing Screening

A hearing screen is routinely offered to all babies born in CUMH. The screen/ test is usually carried out before your baby leaves the NNU. If this is not possible, the hearing screening team will follow your baby up on the post natal ward or contact you to arrange an outpatient appointment, subject to your consent. Please click here for more information on Newborn Hearing Screening.

Last Modified Date: 07/04/2020 17:11:04