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Out Patient Non-Attendances - What Can We Do About This Major Problem?

Jun 22, 2016 - Author: Tony McNamara, CEO, Cork University Hospital Group

Have you ever considered the opportunity cost of patients who do not attend (DNA) at Out Patient Departments (OPD) in our hospitals and the resultant implications for our hospital services? Probably not and neither do commentators who regularly comment on waiting lists and related matters.

Adding Value to Patient Care in Cork University Hospital

May 23, 2016 - Author: Tony McNamara, CEO, Cork University Hospital Group

Challenges, coupled with HiQA observations on hygiene, a Ministerial commitment to focusing on standards of nutrition and the desire of hospital staff to maximise the quality of service to patients and staff, provided a powerful motivation for the leadership in Cork University Hospital to implement a challenging change programme in respect of (i) Care Assistant, (ii) Cleaning and (iii) Catering staff that began in 2015 and is currently being implemented.